PRODUCT WRITING
Copywriting and editing for Red Hat's global application development tool teams.
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Teamwork, research, iteration, participation, and presentation were essential components to writing for these products.​
AMQ INTERNET OF THINGS SET UP
Microcopy improvements made to 35 components of the set up process for Red Hat's AMQ (Advanced Message Queuing) IoT (Internet of Things).
TOOL TIPS
Microcopy on tool tips to help users understand complicated processes and descriptions.
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Example: The system uses default properties to add metadata to messages sent by the device.
OPENSHIFT 4.7 GUIDED TOURS
Creating and improving to familiarize new users with the Developer perspective in the OpenShift 4.7 update.
RENAMING TOURS
Guided tours on OpenShift were initially called "getting started." To create a name that was more recognizable and understandable for users, I initiated a change to have the name surveyed by the research team.
OPENSHIFT 4.6Â QUICK STARTS
Microcopy improvements made through iterative, multi-team Google Doc editing to seven quick starts (embedded product feature walkthroughs). Edited for clarity, consistency, and usability.
QUICK START #1:Â SETTING UP OPENSHIFT SERVERLESS
Four panels edited
Renamed to become holistic
Copy improved for clarity
Added failure messages and documentation
Adhered to documentation standards with links and interface components
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(Image is existing copy; the text besides it are the improvements)
EVENTING TERMINOLOGY
Defining terminology for OpenShift 4.6.
A RESEARCH-BASED APPROACH
Alongside a designer, I used several pages of research to create succinct and holistic definitions for terms used in the eventing processes.
WARNING MESSAGES
Confirmation dialogues for OpenShift 4.6.
A RESEARCH-BASED APPROACH
Edited four confirmation dialogues to succinctly
and clearly alert users of action repercussions.
